Loan Repayment Options

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  Step 1: Log on to www.shivalikbank.com

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  Step 2: Click on Online Loan Repayment Facility

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  Step 3: Enter your Loan Account Number and CAPTCHA code and accept the ‘Terms & Conditions’ to Proceed

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  Step 4: You will get your Loan Account Details on the screen including overdue if any

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  Step 5: Enter the amount you wish to pay (please note this is capped at any overdue plus one advance EMI, minimum amount can be 100 and above)

There are some things to keep in mind to ensure a smooth experience, such as

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  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method.

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  Make sure that the loan account is active

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  Please ensure the loan account number is correct

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  The payment will fail if the paid amount is greater than outstanding EMI + any overdue charges + one advance EMI. In case there is no overdue in the account, the customer can only pay an amount equivalent to one EMI of the loan

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  Step 1: Log in to the UPI PSP of your choice.

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  Step 2: Create a UPI ID on the app by choosing your bank and the correct bank account registered to your mobile number. This is applicable if you are using UPI for the first time.

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  Step 3: Initiate a transaction by selecting ‘Transfer money to Bank Account’

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  Step 4: Select option to enter Bank details

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  Step 5: Enter the following loan related details :

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  Account Number : Insert the Shivalik loan account number you wish to repay

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  IFSC Code : SMCB0001001

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  Account Holders Name : Insert the name of the loan account holder

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  Step 6: Enter the amount and UPI PIN to make the payment.

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  Step 7: The payment confirmation status will display as - i) Name of Customer linked to Loan Account ii) Transaction Success/Failure iii) Failure reason (if any)

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  For detailed instructions for loan repayment via UPI, click here

There are some things to keep in mind to ensure a smooth experience, such as:

• 

  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method

• 

  Make sure that the loan account is active

• 

  Please ensure the loan account number is correct

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  The payment will fail if the paid amount is greater than outstanding EMI + any overdue charges.

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  The payment will reflect in your account statement within 1-2 working days.

For Customer

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  Customer visits the Retailer (Airtel Banking Point) to deposit cash for his EMI

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  Customer provides the name of the Bank

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  Retailer logs into MITRA App

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  Retailer selects CASH DROP in MITRA App

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  Retailer selects Bank name in Mitra App

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  Selects CUSTOMER MODEL from the dropdown

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  Retailer requests for customer account number

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  Basis the account number entered, app fetches customer details which can be verified by him

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  Retailer confirms/enters the deposit amount and customer/depositor’s mobile number. Amount payable field can be editable/noneditable as desired

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  Customer gets verification code as sms and provides to the retailer confirming to proceed with the transaction

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  Retailer enters verification code and his MPIN

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  Retailer gets the successful transaction confirmation in app and simultaneously, Customer gets SMS confirmation of successful transaction citing unique transaction id & a link for e-receipt

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  Bank gets an email alert of the successful transaction

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  Merchant Portal displays dashboard and transactions happening on real time basis

For Agent

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  Agent visits the customer A and collects EMI in cash

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  Agent visits the customer B and collects EMI in cash

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  Agent visits the Retailer (Airtel Banking Point) to deposit cash in SSFB account

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  Retailer logs into MITRA app

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  Retailer selects CASH DROP in MITRA App

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  Retailer selects Shivalik Small Finance Bank Ltd in Mitra App

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  Selects AGENT MODEL from the dropdown

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  Retailer requests for Account number from the agent and enters in the app

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  Basis the account number entered, app fetches agent details which can be verified by the agent

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  Retailer confirms/enters the deposit amount and agent/depositor’s mobile number. Amount payable field can be editable/non-editable as desired.

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  Agent gets verification code as sms and provides to the retailer confirming to proceed with the transaction.

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  Retailer enters verification code and his MPIN.

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  Retailer gets the successful transaction confirmation in app and simultaneously, Agent gets SMS confirmation of successful transaction citing unique transaction id & a link for e-receipt

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  Shivalik Bank gets an email alert of the successful transaction.

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  Merchant Portal displays dashboard and transactions happening on real time basis

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  Click on ‘Cash Deposit Without Card’ on the home screen

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  Enter the loan account number that you wish to pay for

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  Re- enter the account number to ensure that correct account number is entered

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  Deposit the funds in the cash recycler machine as per the instructions on screen and confirm

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  Collect receipt

There are some things to keep in mind to ensure a smooth experience, such as:

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  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method.

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  Please note that this facility would be available only at Shivalik ATMs and accepts cash upto Rs. 50K if the loan account holder has not provided a PAN number.

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  Click here to locate your nearest Shivalik Bank ATM.

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  Customer having loan account with SSFB visits the branch to submit NACH Mandate form for getting his loan EMI to be debited from destination bank.

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  Branch staff will check the complete form and ensure the details filled by customer are matching with the bank records.

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  If details matched with bank record, continue to point no.3.

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  If details do not match with bank record, branch staff will return the form to customer for correction.

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  Branch Staff will scan the mandate form to upload on NACH portal

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  Branch will upload the mandate file for further processing post proper authorisation.

There are some things to keep in mind to ensure a smooth experience, such as:

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  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method

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  The mandate should be filled in block letters.

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  The ‘until cancelled’ option should not be ticked in any scenario.

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  TUMRN details on the form will only be filled in case the mandate is scanned for amendment or cancellation.

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  The Turnaround time for mandate cycle completion is T+5 working days.

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  Please ensure that the data entered by maker is same as of NACH mandate form as every rejection carries a cost for the bank.

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  For all the rejected cases, branch official will contact the customer for a new mandate as overwriting/corrections are not allowed.

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  Step 1: At Sponsored Bank portal- Validate your personal details.

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  Step 2: Choose your bank name, where you have your saving bank account.

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  Step 3: Validate your saving bank account details & input the mandate details.

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  Step 4: Choose Debit Card option to authorise the mandate request.

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  Step 5: Enter your Debit Card details (Card number, Exp Date and CVV) & OTP to authenticate mandate.

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  Step 6: After Successful authentication, its done.

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  Click here to locate your nearest Shivalik Bank branch.

In Branch (Cash / Cheque Drop)

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  By Cash: Visit your nearest Shivalik Bank branch to make a cash payment

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  By Cheque: Drop boxes are available at Shivalik Bank branches for cheque payments. Please ensure that the cheque used has ‘CTS – 2010’ imprinted on the left and it is NOT a post-dated cheque.

There are some things to keep in mind to ensure a smooth experience, such as:

• 

  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method.