Loan Repayment Options

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  Step 1: Log in to the UPI PSP of your choice.

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  Step 2: Create a UPI ID on the app by choosing your bank and the correct bank account registered to your mobile number. This is applicable if you are using UPI for the first time.

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  Step 3: Initiate a transaction by selecting ‘Transfer money to Bank Account’

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  Step 4: Select option to enter Bank details

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  Step 5: Enter the following loan related details :

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  Account Number : Insert the Shivalik loan account number you wish to repay

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  IFSC Code : SMCB0001001

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  Account Holders Name : Insert the name of the loan account holder

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  Step 6: Enter the amount and UPI PIN to make the payment.

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  Step 7: The payment confirmation status will display as - i) Name of Customer linked to Loan Account ii) Transaction Success/Failure iii) Failure reason (if any)

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  For detailed instructions for loan repayment via UPI, click here

There are some things to keep in mind to ensure a smooth experience, such as:

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  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method

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  Make sure that the loan account is active

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  Please ensure the loan account number is correct

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  The payment will fail if the paid amount is greater than outstanding EMI + any overdue charges.

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  The payment will reflect in your account statement within 1-2 working days.

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  Customer having loan account with SSFB visits the branch to submit NACH Mandate form for getting his loan EMI to be debited from destination bank.

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  Branch staff will check the complete form and ensure the details filled by customer are matching with the bank records.

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  If details matched with bank record, continue to point no.3.

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  If details do not match with bank record, branch staff will return the form to customer for correction.

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  Branch Staff will scan the mandate form to upload on NACH portal

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  Branch will upload the mandate file for further processing post proper authorisation.

There are some things to keep in mind to ensure a smooth experience, such as:

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  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method

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  The mandate should be filled in block letters.

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  The ‘until cancelled’ option should not be ticked in any scenario.

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  TUMRN details on the form will only be filled in case the mandate is scanned for amendment or cancellation.

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  The Turnaround time for mandate cycle completion is T+5 working days.

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  Please ensure that the data entered by maker is same as of NACH mandate form as every rejection carries a cost for the bank.

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  For all the rejected cases, branch official will contact the customer for a new mandate as overwriting/corrections are not allowed.

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  Step 1: At Sponsored Bank portal- Validate your personal details.

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  Step 2: Choose your bank name, where you have your saving bank account.

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  Step 3: Validate your saving bank account details & input the mandate details.

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  Step 4: Choose Debit Card option to authorise the mandate request.

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  Step 5: Enter your Debit Card details (Card number, Exp Date and CVV) & OTP to authenticate mandate.

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  Step 6: After Successful authentication, its done.

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  Click here to locate your nearest Shivalik Bank branch.

In Branch (Cash / Cheque Drop)

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  By Cash: Visit your nearest Shivalik Bank branch to make a cash payment

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  By Cheque: Drop boxes are available at Shivalik Bank branches for cheque payments. Please ensure that the cheque used has ‘CTS – 2010’ imprinted on the left and it is NOT a post-dated cheque.

There are some things to keep in mind to ensure a smooth experience, such as:

• 

  This is only applicable for term loan accounts. Cash credit / overdraft customers cannot pay using this method.