Internet Banking

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  Login to Net Banking

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  Click on General Services

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  Select “Service Request”

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  Select “Debit Card Services”

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  Click on “Activate/Block Debit Card”

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  Select “Block Debit Card”

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  Select Account number

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  Select Card Number

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  Enter Transaction Password

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  Card status Updated successfully

Mobile Banking

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  Login to Shivalik Mobile Banking

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  Click on “More”

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  Select “Services”

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  Select “Debit Cards”

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  Click on “Activate/Block Debit Card”

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  Select Account number

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  Select Reason

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  Hotlist/Block card

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  Select Hotlist

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  Submit

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  Success

For Permanent Block

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  Login to Shivalik Mobile Banking 2.0

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  Select Block Card

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  Select Status Type

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  (Permanent Hotlisting)

• 

  Select Reason Type

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  Card Blocked

For Temporary Block

• 

  Login to Shivalik Mobile Banking 2.0

• 

  Select Block Card

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  Select Status Type

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  (Temporary Hotlisting)

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  Select Reason Type

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  Customer Initiated

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  Enter OTP

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  Card Blocked

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  You may block the card through our 24*7 either by calling on 1800-202-5333 from your registered mobile number or sending an email from your registered email to customercare@shivalikbank.com

On IVR

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  Select Language

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  Select option to Block Card

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  Confirm to Block card

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  Card Hotlisted

On Call

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  You may speak to our Customer Care executive who shall assist you in taking the request and blocking of the card over the call.

On Email

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  On receipt of email our Customer Care executive would take necessary action and confirm once completed.