We strongly believe that a satisfied customer is the primary factor in developing our business. We also believe that the banking industry to achieve its socio-economic objectives needs to provide uninterrupted banking services to its senior citizen and differently abled customers.
RBI Circulars on Statement on Developmental and Regulatory Policies- Banking Facility for Senior Citizens and Differently abled Persons (RBI/2017-18/89 DBR. No. Leg.BC.96/09.07.005/2017-18 November 9,2017) and Doorstep Banking Services for Senior Citizens and Differently Abled Persons(RBI/2019-20/203 DOR.CO .Leg. No.59/09.07.005/2019-20) dated March 31, 2020, also lay down guidelines for providing banking facilities for Senior Citizens, differently abled, visually impaired, old, and incapacitated persons.
Shivalik Small Finance Bank is committed to providing banking services to senior citizens and customers with disabilities without discrimination and difficulty.
Our branch staffs render all possible assistance to senior citizens and differently abled persons for availing various banking facilities with ease. Senior citizens and differently abled persons are handled on priority at ourbranches.
Doorstep Banking Policy For Senior Citizens & Differently Abled Person Including Visually Impaired
Shivalik Small Finance Bank offers the following banking facilities to its Senior Citizen customers and Differentlyabled customers including visually impaired customers. These services are available for senior citizens and differently abled persons including visually impaired. This is in line with the RBI notification vide DOR.CO. Leg.BC.no.59 /09.07.005/2019-20.
List Of Services Offered Under Doorstep Banking Services
Doorstep Banking Services Are Available For Following Customers For Convenient And Seamless Banking Experience:
How To Avail Doorstep Banking Facility?
Customers can contact their home branch by calling from their registered mobile number. Branch Staff will register and fulfill the customer request.
Important Points To Remember:
However,in scenarios where the bank is unable to complete the request on the same day or probable delay due to unavoidable circumstances, the customer will be informed accordingly, to avoid further inconvenience.
If a customer with disability facing any difficulty while receiving services of the bank, the customer must contactour Grievance RedressalOfficer. Details of the Regional Nodal Officers and the Principal Nodal Officer are listedon our webpage shivalikbank.com
Copyright © 2023 Shivalik Small Finance Bank. All Rights Reserved. Site updated on 04/06/23 .
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