Unauthorized & Fraud transaction

Frequently Asked Questions (FAQs) – Unauthorized Transaction/Fraud

1. What is an unauthorized transaction?

A. An unauthorized transaction refers to any transaction that has not been approved by the account holder. This type of transaction occurs when an individual gains access to the account holder's confidential information and utilizes it to conduct transactions without permission. Examples include stolen card details, compromised net-banking passwords, or fraudulent UPI transactions.

2. How do I report an unauthorized transaction or fraud?

A. Contact us immediately on our 24X7 Toll-Free Number 1800-202-5333 or write to us at customercare@shivalikbank.com. You can also visit the nearest Bank branch with identification and transaction details or report through our online form: https://shivalikbank.com/report-un-authorised-transaction.

3. How to block my Debit Card on observing an unauthorized transaction?

A. To block your debit card and protect it from further unauthorized transactions, you may use Internet Banking, Mobile Banking, or call our customer care number.

4. What information do I need when reporting unauthorized transactions or fraud?

A. You will need the following information:

Your account or debit card number.
Details of the unauthorized transaction, including the date, amount, and merchant (if available).
Any relevant documentation, such as bank statements or emails.

5. What if I receive a call from a person stating he/she is from the Bank and asks for PIN/OTP/Password, etc.?

A. A Bank employee will never ask for your Password, PIN, OTP, CVV, or Card Number. Sharing your details can lead to the transfer of money from your account. Please ensure you report any unauthorized transaction immediately. The longer the time taken to notify the Bank, the higher the risk of loss to you and the Bank.

6. How can I report cyber fraud?

A. Please report cyber fraud to the National Cyber Crime Helpline number 1930 or on the website https://www.cybercrime.gov.in/.