Executive- Learning & Development- Content Management

Full Time
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Job Description

Role Accountability

  • To closely work with the teams to understand need of manual creation
  • Relate to the process of all categories of the bank and gain an insight to add in the manual
  • Connect with Stakeholders to name issues that can get solved through manual
  • Control publishing, sharing, amending and adding of information in manuals
  • Be a partner to all processes to understand the best practices and key issues occurring at the branch level
  • Be the knowledge spoc for all branches and HO for any issues related to manual
  • Create a communication chain of awareness and implementation of processes from manuals
  • Do regular Knowledge sessions of delivery and test knowledge through PKT; Share scoreboard
  • Send out regular communication snippets along with tips to refer to the process knowledge
  • Share the information with all new joiners in Induction and share the path and usage

Skill Set

  • Strong command of English Language
  • Great written communication skills; ability to proofread
  • A positive, flexible attitude and a willingness to work as a team player
  • Should know basics of Instructional Designing
  • Basic understanding of Training Domain is mandatory
  • Ability to make any topic interesting, engaging and informative
  • Should be able to create surveys
  • Should be well versed with syntax and visual composition
  • Collaborating with various Stakeholders
  • Creating, Managing & Releasing manual relating content
  • Should have good time-management skills
  • Should be able to give or suggest images need to be added in their articles
  • Hold a clear understanding of usage of written and functional grammar
  • Needs to be well versed with Office-Suite
  • Should have a nag to search information online
  • Well versed with the techniques of record keeping, manual creation & manual management
  • Needs to be well versed with the concept of character writing and storytelling
  • Have a clear understanding of tones that are to be used for writing
  • Carries impeccable spelling and grammar
  • Great research, organizational, and learning skills
  • Clear understanding of document formats and nomenclature
  • Managing version history
  • Creating mailers out of the key manuals
  • Run campaigns for various topics
  • Should understand basic difference between writing detail and being explicit

Location

  • Noida
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